NEMS Primary Logo (White)

ABOUT US

OUR STORY

NEMS Community Benefit Services is a not-for-profit social enterprise dedicated to providing health and social care services to the people of Nottinghamshire. 

We leverage close collaborative partnerships with several other health and social care providers from Nottinghamshire, building integrated pathways of care and ensuring an all-around positive patient experience.

NEMS originated from a GP co-op called Nottingham Emergency Medical Services, which was founded in 1998 and facilitated out-of-hours GP services in Nottingham City and South Nottinghamshire. This co-operative was re-formed into NEMS Community Benefit Services in 2004 to deliver the same services when a new GMS contract allowed GPs to opt out of 24-hour responsibility for their patients.

NEMS_coumminity support

Over time, NEMS has formed close partnerships with a wide range of other health and social care institutions across Nottinghamshire, and its scope of services has evolved to include streamed primary care services at Emergency Departments, Integrated Urgent Care, and a Clinical Assessment Service.

Today, NEMS serves a population of more than 1million patients in Nottingham and the surrounding area, and maintains facilities in Station Street Nottingham, Queen’s Medical Centre Nottingham, Kings Mill Hospital in Sutton-in-Ashfield, and Newark Hospital. Our 350+ strong workforce is made up of 180+ substantive staff, 130+ sessional GPs and 50+ agency workers.

Our Vision: Providing The Best Care Because We Care

Our Mission:

NEMS is dedicated to delivering excellent care services with a focus on patient well-being and community health. We strive to ensure that every individual receives respectful, high[1]quality care when they need it most, supporting a healthier and stronger community through compassionate care and continuous innovation.

Our Core Values:

BEST CARE

Though NEMS has been part of the Nottinghamshire healthcare community for over 25 years, we’ve always operated according to a core set of values that have guided every decision we’ve made:

Brave

Courage to innovate and take initiative. We believe in our mission and commitment to excellence.

Empathy

Understanding and compassion for others.

Safety

Commitment to a safe environment. Safety is our priority. We take all necessary steps to ensure the well-being of our patients, colleagues and community.

Team

Collaboration with colleagues and system partners. We work together effectively, both within our organisation and with external partners, to ensure that patients receive the best care at the right time. We build and maintain trust through reliability and integrity

Care

Open, honest and clear communication. We prioritise transparency and clarity in our interaction to help build trust and understanding.

Accountability

Responsibilityforouractions and outcomes. We take ownership of our decisions and actions, striving to meet our commitments and deliver the care patients deserve.

Respect

We treat everyone with dignity and respect. We honour and celebrate the diverse backgrounds of our patients and staff, ensuring a welcoming and inclusive environment for all.

Excellence

Pursuit of the highest quality in everything we do. We are dedicated to continuous improvement and excellence, striving to exceed expectation in all our efforts. We empower others to reach their full potential.

MEET THE TEAM

Lucy Dadge-2

Lucy Dadge

Chief Executive

nita

Nita Mandhar

Medical Director

neil at nems

Neil Morton

Director of Finance and Corporate Services

OUR FACILITIES

Platform One

Platform One is the nerve centre of NEMS Community Benefit Services, and is located in the heart of Nottingham, near Nottingham Train Station.

The facility is equipped with spacious consulting and treatment spaces ideal for several clinical presentations typically delivered as part of our GP out of hours service, as well as a clinical telephone assessment centre.

Situated in central Nottingham, Platform One is easily accessible via public transport, and has ample free parking on the premises.

This facility serves as NEMS’ head office, hosting an IT server room and a hub for our vehicle fleet. Though our Primary Care in Emergency Department and NEMS Pathways services are delivered from a base within Nottingham University Hospitals Queen’s Medical Centre, they’re managed and facilitated from Platform One.

Find us at Platform One

PC24

PC24 is a dedicated facility within Kings Mill Hospital in Sutton-in-Ashfield, an acute general district hospital that serves Mid Nottinghamshire, and parts of Derbyshire and Lincolnshire.

Well-equipped with spacious treatment spaces and consulting rooms, PC24 is mainly used for 24-hour assessment and triage of patients with urgent primary care conditions, admitted via a “single front door” system that’s shared with Kings Mill Hospital Emergency Department. NEMS also operates an out of hours GP service co-located at PC24.

Find us at PC24

Queen’s Medical Centre

Patients cannot choose to be seen by NEMS at this location, but you will be directed here if you present at the Emergency Department and the hospital staff assess your condition as being suitable for NEMS.

Find us at QMC

Newark Urgent Treatment Centre

You will be directed here by NEMS clinicians if you live in the Newark area and contact 111 with an urgent clinical need.

Find us at Newark UTC

Our CQC Ratings

We’ve achieved consistently high ratings from our Care Quality Commission inspections, thanks to our safe and effective treatments, skillful management, and a kind, caring attitude that characterises all our patient contacts.

Follow the links below to see our CQC reports in detail, and find out more about what makes NEMS such an effective social enterprise.

NEMS Primary Logo (White)

Platform One, Station Street, Nottingham,
Nottinghamshire, NG2 3AJ

Tel: 0115 916 6060

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NAVIGATION

LINKS

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