NEMS Primary Logo (White)

ABOUT US

OUR STORY

NEMS Community Benefit Services is a not-for-profit social enterprise dedicated to providing health and social care services to the people of Nottinghamshire. 

We leverage close collaborative partnerships with several other health and social care providers from Nottinghamshire, building integrated pathways of care and ensuring an all-around positive patient experience.

NEMS originated from a GP co-op called Nottingham Emergency Medical Services, which was founded in 1998 and facilitated out-of-hours GP services in Nottingham City and South Nottinghamshire. This co-operative was re-formed into NEMS Community Benefit Services in 2004 to deliver the same services when a new GMS contract allowed GPs to opt out of 24-hour responsibility for their patients.

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Over time, NEMS has formed close partnerships with a wide range of other health and social care institutions across Nottinghamshire, and its scope of services has evolved to include streamed primary care services at Emergency Departments, Integrated Urgent Care, and a Clinical Assessment Service.

Today, NEMS serves a population of more than 1million patients in Nottingham and the surrounding area, and maintains facilities in Station Street Nottingham, Queen’s Medical Centre Nottingham, Kings Mill Hospital in Sutton-in-Ashfield, and Newark Hospital. Our 350+ strong workforce is made up of 180+ substantive staff, 130+ sessional GPs and 50+ agency workers.

OUR VALUES

Though NEMS has been part of the Nottinghamshire healthcare community for nearly 25 years, we’ve always operated according to a core set of values that have guided every decision we’ve made:

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Getting it Right from the Patient’s Perspective:

We go to great lengths to ensure that all the work we do is as safe, efficient, and effective as possible, ensuring patients get the treatments they need quickly and experience efficient and timely care from all our clinicians.

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Being an Active Part of the Community:

Since our founding, we’ve actively harnessed the commitment, knowledge, and skills of local people and entities who understand the unique healthcare needs in the local population.

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Working with the Right People:

We’re dedicated to getting great health outcomes for our patients, and we know these start with our staff. NEMS strives to hire enthusiastic, creative, and flexible staff with a passion for solving problems and delivering quality care to patients.

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Close Collaboration with Other Healthcare Providers:

We maintain strong working partnerships with other Nottinghamshire health and social care providers through co-location, system integration, and direct collaboration to improve patient experiences.

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Constantly Improving Services Through Frontline Engagement:

We pride ourselves on being a proactive, forward-thinking organisation, that constantly improves our services by actively listening to our patients, staff, commissioners, and partners.

OUR VALUES

Though NEMS has been part of the Nottinghamshire healthcare community for nearly 25 years, we’ve always operated according to a core set of values that have guided every decision we’ve made:

Icon (Purple) 300

Getting it Right from the Patient’s Perspective:

We go to great lengths to ensure that all the work we do is as safe, efficient, and effective as possible, ensuring patients get the treatments they need quickly and experience efficient and timely care from all our clinicians.

Icon (Pink) 300

Being an Active Part of the Community:

Since our founding, we’ve actively harnessed the commitment, knowledge, and skills of local people and entities who understand the unique healthcare needs in the local population.

Icon (Blue) 300

Working with the Right People:

We’re dedicated to getting great health outcomes for our patients, and we know these start with our staff. NEMS strives to hire enthusiastic, creative, and flexible staff with a passion for solving problems and delivering quality care to patients.

Icon (Green) 300

Close Collaboration with Other Healthcare Providers:

We maintain strong working partnerships with other Nottinghamshire health and social care providers through co-location, system integration, and direct collaboration to improve patient experiences.

Icon (Red) 300

Constantly Improving Services Through Frontline Engagement:

We pride ourselves on being a proactive, forward-thinking organisation, that constantly improves our services by actively listening to our patients, staff, commissioners, and partners.

MEET THE TEAM

Arwel at nems

Arwel Griffiths

Executive Director

I took up my role as Chief Executive in 2018 following 8 years serving as a Non-Executive Director on our Board.  Prior to this I had 36 years’ experience in business roles outside the NHS, as well as various public and private sector roles in science and engineering industries.

It’s a privilege to serve as NEMS’ Chief Executive and to experience how the whole organisation pulls together to provide urgent care to the patients of Nottinghamshire.

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Ali Buchanan

Clinical Director

I joined NEMS in 2018, having spent several years as a nurse in varied clinical environments. My work for NEMS is shaped by my experiences working overseas in humanitarian aid, conflict and crisis.

I chose NEMS as we promote and value diversity, courage and unconventional approaches to care. Through these distinct qualities, we are able to identify and prioritise care for some of the most vulnerable patients in the community. 

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Nita Mandhar

Medical Director

After graduating from Barts and The London Medical School I joined the GP training scheme in Nottingham and have subsequently worked at NEMS in various urgent care settings. 

Working as a GP locally, I have a thorough understanding of the care needs of our local population and aim to direct our service to provide the best care in the out of hours setting. 

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Neil Morton

Director of Finance and Corporate Services

I joined NEMS Community Benefit Services as Director of Business Improvement and Finance in May 2021.  Prior to taking my role at NEMS, I worked within the NHS for 15 years in both Acute Trusts in Nottinghamshire and Lincolnshire, and within a CCG environment for the last four years. 

Earlier in my career, I also worked for a local authority and a manufacturing organisation, and I enjoy using the breadth of experiences obtained within the private and public sectors to ensure we deliver the best level of service for the patients we treat.

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Angela Sbardella-Walton

Chief Executive (Interim)

I have worked at NEMS for 20 years, building my experience across a variety of operational roles.  I chose to work at NEMS because I value the commitment to patient-centred care that I see across the whole organisation, and how we constantly adapt to deliver a high standard of service.

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Craig Burden

Executive Head of Operations (Interim)

With 23 years in the RAF as an operational manager, I transitioned to the NHS in 2019, holding roles as an ED Operations Manager, Practice Manager, and Senior Service Manager. Since joining NEMS in 2021, I've applied my operational management knowhow to enhance efficiency and service delivery. My diverse experience spans leadership in high-pressure environments, contributing to strategic planning and operational excellence.

OUR FACILITIES

Platform One

Platform One is the nerve centre of NEMS Community Benefit Services, and is located in the heart of Nottingham, near Nottingham Train Station.

The facility is equipped with spacious consulting and treatment spaces ideal for several clinical presentations typically delivered as part of our GP out of hours service, as well as a clinical telephone assessment centre.

Situated in central Nottingham, Platform One is easily accessible via public transport, and has ample free parking on the premises.

This facility serves as NEMS’ head office, hosting an IT server room and a hub for our vehicle fleet. Though our Primary Care in Emergency Department and NEMS Pathways services are delivered from a base within Nottingham University Hospitals Queen’s Medical Centre, they’re managed and facilitated from Platform One.

PC24

PC24 is a dedicated facility within Kings Mill Hospital in Sutton-in-Ashfield, an acute general district hospital that serves Mid Nottinghamshire, and parts of Derbyshire and Lancashire.

Well-equipped with spacious treatment spaces and consulting rooms, PC24 is mainly used for 24-hour assessment and triage of patients with urgent primary care conditions, admitted via a “single front door” system that’s shared with Kings Mill Hospital Emergency Department. NEMS also operates an out of hours GP service co-located at PC24.

Queen’s Medical Centre

Patients cannot choose to be seen by NEMS at this location, but you will be directed here if you present at the Emergency Department and the hospital staff assess your condition as being suitable for NEMS.

Newark Urgent Treatment Centre

You will be directed here by NEMS clinicians if you live in the Newark area and contact 111 with an urgent clinical need.

Our CQC Ratings

We’ve achieved consistently high ratings from our Care Quality Commission inspections, thanks to our safe and effective treatments, skillful management, and a kind, caring attitude that characterises all our patient contacts.

Follow the links below to see our CQC reports in detail, and find out more about what makes NEMS such an effective social enterprise.

NEMS Primary Logo (White)

Platform One, Station Street, Nottingham,
Nottinghamshire, NG2 3AJ

Tel: 0115 916 6060

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NAVIGATION

  • Home

  • About

  • Out Of Hours

  • Pathways

  • Clinical Assessment

  • Work With Us

  • Patient Feedback

  • Contact

LINKS

  • Privacy Policy

  • Patient Privacy Leaflet

  • CQC Report PC24

  • CQC Report GP Out Of Hours Service

  • CBS Final Accounts

  • Quality Account

  • Patient Feedback

  • Workforce Survey

  • Workforce Survey for Sessional GPs

  • CEO Candidate Pack

  • EPRR Statement-Performance 2022

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