OUT OF HOURS
NEMS out-of-hours service provides patients with medical care, advice, and assistance for urgent healthcare needs when a patient’s registered GP practice isn’t available.
Out Of Hours Medical Care
While most local GP practices are open to patients 50-60 hours per week, NEMS OOH service is able to provide urgent primary care for approximately 118 hours per week. This allows patients who can’t wait to be seen by a GP to seek medical attention during evenings, weekends, and public holidays, reaching essential medical care whenever they need it.
NEMS provides its Out of Hours Service for patients who are registered at 130 practices spread across three different localities within Nottinghamshire, operating out of three separate, accessible bases. Outside of these facilities, we also maintain a team of clinicians who provide remote triage services for patients at home.
How the Out of Hours Service Works
The NEMS OOH service is intended for patients who need urgent medical attention and is not available on a walk-in basis. In order to use our out-of-hours service, patients must first call the NHS’s non-emergency 111 number to undergo a symptom assessment and determine which service is best-placed to address their needs.
When you call 111, a call handler will take your details and ask you a series of questions to match you to the right service for your needs. If this assessment concludes that you should see a primary care clinician, but your registered GP practice isn’t available, the call handler may recommend that you’re seen by an OOH service for the area.
Once the patient gives permission to transfer their information, 111 operators will send the details of their assessment to NEMS. From there, we can contact you for further clinical assessments and lay out the next steps in your treatment.
Our Out of Hours service is required to deliver against a number of core NHS England KPIs, focusing on factors like patient safety, patient experience, and clinical quality.
Comprehensive Record Keeping and Secure Information Transfer
Whenever a patient is referred to our GP OOH service, we’ll review a record of all prior contacts and use this to inform our next steps, ensuring that whatever action we take aligns with pre-existing conditions and previous treatments.
With each patient referred to our OOH service, we record the details of our assessment and any subsequent actions. These updates to the patient records will then be transferred securely to the patient’s registered GP at 08:00 AM the next working day, provided that the patient is registered locally.
By transferring the most pertinent patient info promptly and securely, we can ensure that the patient’s GP is aware of any new health issues that need to be addressed, and that the patient can rely on a smooth and hassle-free healthcare experience from both parties.
Out Of Hours Medical Care
While most local GP practices are open to patients 50-60 hours per week, NEMS OOH service is able to provide urgent primary care for approximately 118 hours per week. This allows patients who can’t wait to be seen by a GP to seek medical attention during evenings, weekends, and public holidays, reaching essential medical care whenever they need it.
NEMS provides its Out of Hours Service for patients who are registered at 130 practices spread across three different localities within Nottinghamshire, operating out of three separate, accessible bases. Outside of these facilities, we also maintain a team of clinicians who provide remote triage services for patients at home.
How the Out of Hours Service Works
The NEMS OOH service is intended for patients who need urgent medical attention and is not available on a walk-in basis. In order to use our out-of-hours service, patients must first call the NHS’s non-emergency 111 number to undergo a symptom assessment and determine which service is best-placed to address their needs.
When you call 111, a call handler will take your details and ask you a series of questions to match you to the right service for your needs. If this assessment concludes that you should see a primary care clinician, but your registered GP practice isn’t available, the call handler may recommend that you’re seen by an OOH service for the area.
Once the patient gives permission to transfer their information, 111 operators will send the details of their assessment to NEMS. From there, we can contact you for further clinical assessments and lay out the next steps in your treatment.
Our Out of Hours service is required to deliver against a number of core NHS England KPIs, focusing on factors like patient safety, patient experience, and clinical quality.
Comprehensive Record Keeping and Secure Information Transfer
Whenever a patient is referred to our GP OOH service, we’ll review a record of all prior contacts and use this to inform our next steps, ensuring that whatever action we take aligns with pre-existing conditions and previous treatments.
With each patient referred to our OOH service, we record the details of our assessment and any subsequent actions. These updates to the patient records will then be transferred securely to the patient’s registered GP at 08:00 AM the next working day, provided that the patient is registered locally.
By transferring the most pertinent patient info promptly and securely, we can ensure that the patient’s GP is aware of any new health issues that need to be addressed, and that the patient can rely on a smooth and hassle-free healthcare experience from both parties.
