NEMS Community Benefit Services

A not-for-profit social enterprise dedicated to providing health and social care services to the people of Nottinghamshire.

Urgent Primary Care

GP Out-Of-Hours Service

Clinical Assessment Service

Clinical Navigation and NEMS Pathways

NEMS Community Benefit Services

A not-for-profit social enterprise dedicated to providing health and social care services to the people of Nottinghamshire.

Urgent Primary Care

GP Out-Of-Hours Service

Clinical Assessment Service

Clinical Navigation and NEMS Pathways

NEMS Community Benefit Services

A not-for-profit social enterprise dedicated to providing health and social care services to the people of Nottinghamshire.

Urgent Primary Care

GP Out-Of-Hours Service

Clinical Assessment Service

Clinical Navigation and NEMS Pathways

NEMS Healthcare Professionals

NEMS Community Benefit Services Limited has been operating in Nottinghamshire for nearly 25 years, providing a population of more than 1million with urgent primary health care services.

Since we were founded in 1998 NEMS has strived to constantly improve the standard of our service and get things right from the patients’ perspective. 

Whether providing telephone clinical assessment or urgent out-of-hours treatment, we always draw on the knowledge, skills, and experience of Nottinghamshire’s healthcare community to align our services with the local population’s unique needs.

Operating out of 2 registered locations and four total bases, our services are delivered by a team of skilled, flexible, and forward-thinking doctors and support staff. Our team of more than 350 healthcare professionals includes 130+ sessional GPs, 180+ substantive staff, and 50+ agency workers, all going above and beyond to ensure an unmatched standard of care.

NEMS_coumminity support
NEMS Healthcare Professionals

NEMS Community Benefit Services Limited has been operating in Nottinghamshire for nearly 25 years, providing a population of more than 1million with urgent primary health care services.

Since we were founded in 1998 NEMS has strived to constantly improve the standard of our service and get things right from the patients’ perspective. 

Whether providing telephone clinical assessment or urgent out-of-hours treatment, we always draw on the knowledge, skills, and experience of Nottinghamshire’s healthcare community to align our services with the local population’s unique needs.

NEMS_coumminity support

Operating out of 2 registered locations and four total bases, our services are delivered by a team of skilled, flexible, and forward-thinking doctors and support staff. Our team of more than 350 healthcare professionals includes 130+ sessional GPs, 180+ substantive staff, and 50+ agency workers, all going above and beyond to ensure an unmatched standard of care.

Healthcare Services

At NEMS, we provide three core services to support Nottingham’s existing NHS institutions and the patients who use them:

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Clinical Assessment And GP Out-of-Hours

If your local GP surgery is closed, and you’re experiencing health issues that need urgent attention, our Clinical Assessment Service and GP Out of Hours care will help you reach the medical care, advice, and treatment you need promptly and professionally.

Patients are mainly referred to us via NHS 111 where a symptom assessment determines that a patient needs to see a GP, but no local surgeries are practically accessible.

We provide our service to patients registered at 130 practices spread across three localities in Nottinghamshire, facilitating urgent care for a total population of roughly 1.1million patients.  Following our clinical assessment on the telephone, if we need to see you for a face-to-face consultation you will be directed to one of three locations in Nottinghamshire

We record the details of each patient contact, assessment, and subsequent consultation in our clinical system, and transfer this information electronically to the patient’s GP practice by 08:00 the next working day. This means that whenever you come under our care, your own GP will be fully aware of any ongoing health issues and treatments, ensuring an efficient and high-quality standard of care from all NHS touchpoints.

While most local surgeries are open for 50 to 60 hours per week, we can care for your urgent needs for approximately 118 hours per week, ensuring access to medical care when you need it most.

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PC24

Patients that attend Kings Mill Hospital’s ED department and are identified as being in need of Urgent Primary Care are ‘streamed’ to NEMS clinicians who carry out face-to-face consultations. This service operates 24/7 365 days a year. 

Patients cannot choose to be seen by NEMS as it is safer for hospital staff to make a very brief assessment of suitability before sending the patient to NEMS.

Nems at Kings mill hospital
Nems at Queens medical centre
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Urgent Primary Care at QMC

Patients that attend Queen’s Medical Centre ED department and are identified as being in need of Urgent Primary Care are ‘streamed’ to NEMS clinicians who carry out face-to-face consultations. This service operates 24/7 365 days a year. 

Patients cannot choose to be seen by NEMS as it is safer for hospital staff to make a very brief assessment of suitability before sending the patient to NEMS.

NEMS Icon (White)
Other Healthcare Services

In addition to its three core services, NEMS provides a number of other healthcare services to patients and healthcare professionals, including its Clinical Navigation and NEMS Pathways service.

We provide services to healthcare professionals such as conveyance avoidance for ambulance crews, an influenza prophylaxis and treatment service for care homes, and the Special Allocation Service for Nottinghamshire. In  addition, we offer a non-clinical call handling service staffed by an experienced team of operational staff who take referral calls on behalf of district nurses, community midwives, commissioner response, as well as providing comfort calling services to patients in busy times.

  • Conveyance avoidance for ambulance crews
  • Treatment service for care homes
  • Special Allocation service
  • Non-clinical call handling service
  • Comfort calling services
Exciting Opportunities

We have a range of exciting opportunities for healthcare and business professionals looking to join one of Nottinghamshire’s leading healthcare providers.

At NEMS, we strive to create a great working environment where our staff can feel valued and supported, while having everything they need to deliver a great standard of service.

As a forward-thinking and patient-focussed social enterprise, our staff have the opportunity to work across several sites and tackle varied challenges as they ensure the best possible outcomes for our patients.

Job opportunities at Nems

Our CQC Ratings

We’ve achieved consistently high ratings from our Care Quality Commission inspections, thanks to our safe and effective treatments, skillful management, and a kind, caring attitude that characterises all our patient contacts.

Follow the links below to see our CQC reports in detail, and find out more about what makes NEMS such an effective social enterprise.

NEMS Primary Logo (White)

Platform One, Station Street, Nottingham,
Nottinghamshire, NG2 3AJ

Tel: 0115 916 6060

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NAVIGATION

  • Home

  • About

  • Out Of Hours

  • Pathways

  • Clinical Assessment

  • Work With Us

  • Patient Feedback

  • Contact

LINKS

  • Privacy Policy

  • Patient Privacy Leaflet

  • CQC Report PC24

  • CQC Report GP Out Of Hours Service

  • CBS Final Accounts

  • Quality Account

  • Patient Feedback

  • Workforce Survey

  • Workforce Survey for Sessional GPs

  • CEO Candidate Pack

  • EPRR Statement-Performance 2023

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